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Happiness Guarantee

Don't like your mirror? Doesn't fit? No problems.

Try your mirror at home for 30 days and if it isn't right for you, for any reason, return it for a full refund. No quibbles and no fuss. We'll even pay for the return costs.

That's our Unique Happiness Guarantee.

We want you to love your Unique Arts handmade artisan crafted mirror. Hundreds of happy customers agree: Unique Arts mirrors look even better in real life than on the website. So we're pretty sure you'll love it.

Check your mirror immediately

We know sometimes mirrors are gifts or for future redecoration but it's crucial that you check your mirror as soon as you receive it. Every mirror is inspected by us before being packaged and shipped via our courier.

We need to know within 24 hours if your mirror has any damages. Mirrors can be delicate items and careless handling or fitting can break your mirror. We can't accept claims for damages more than 24 hours after your mirror arrives with you.

Keep hold of the packaging

It's really important that if you're not sure about your mirror you keep hold of the original packaging. This will make sure that your mirror isn't damaged before it gets back to us.

The process is simple

You need to contact us to let us know you intend to return the mirror. We can arrange for your mirror to be returned by our specialist courier to ensure that it reaches us in perfect condition.

Before we arrange this we will need you to send us a few pictures of the mirror (some snaps with your phone or tablet will do) so our courier knows that it is in tip-top condition when they collect it.

When we can't accept returns...

  • We cannot accept mirrors that are not in as-new condition with all the original packaging - don't hang the mirror if you're not happy with it!
  • The mirror is your responsibility until it reaches us, it must reach us in as-new condition.
  • We cannot offer free returns on our Sale Items or any other discounted items; though you can still return your mirror, at your own cost within 14 days